Privacy Policy

Introduction

Solomon Home Water Solutions ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, mailing address, and other contact information you provide when requesting a quote or consultation.
• Service Information: Details about your water system needs, property information, and service history.
• Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited.
• Communication Data: Records of your communications with us, including emails, phone calls, and messages.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our water treatment services
• Respond to your inquiries and provide customer support
• Schedule appointments and send service reminders
• Send you marketing communications (with your consent)
• Process payments and maintain transaction records
• Comply with legal obligations and enforce our terms
• Improve our website and user experience

SMS/Text Messaging Privacy

If you opt in to receive SMS/text messages from Solomon Home Water Solutions, the following applies:

• Data Collection: We collect your name and mobile phone number when you sign up for SMS updates.
• Data Usage: We use your data solely for sending updates, promotions, service reminders, and appointment notifications related to our water treatment products and services.
• Data Security: We protect your data through encryption and secure storage measures to prevent unauthorized access.
• Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time by contacting us or texting STOP.
• No Marketing Sharing: Mobile numbers and opt-in consent data will NOT be shared with any third parties or affiliates for marketing purposes.
• Limited Service Provider Sharing: We may share mobile numbers and opt-in data only with subcontractors or service providers under strict confidentiality, and only to support customer service, delivery, or technical operations of our SMS program.
• Consent Protection: All text-messaging originator opt-in records and associated consent are kept private and will never be transferred to third-party marketers.

Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our business (e.g., payment processors, scheduling software)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, sale, or acquisition of our business

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access and receive a copy of your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Lodge a complaint with a supervisory authority

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookies through your browser settings. However, disabling cookies may limit some features of our website.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: